Quality Solutions, Inc.

  • Emergency Service Project Manager

    Job Locations US-KS-Colwich
    Posted Date 3 weeks ago(10/25/2018 4:57 PM)
    Job ID
    2018-1093
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Plan, execute and oversee projects to ensure customer needs and company objectives are met in a timely and cost-effective manner.  Budget, organize and implement scheduling of projects.  Provide on-site assistance to customers when requested.  Accountable for overall results of projects from assigned customers. Part of after hours team, so hours will be until 9PM on weeknights and work weekends.

    Responsibilities

    • Oversee projects throughout life cycle of projects, including ensuring billing is accurate and in accordance with customer specifications and company requirements.
    • Review and submit project bids to ensure profit margin aligns with company objectives and goals.
    • Visit customers on site as needed to assist with issues.
    • Develop and maintain customer relationships by ensuring customer satisfaction and resolving issues.
    • Identifying and providing solutions for additional customer needs.
    • Develop project scope, goals, deliverables, resources, budget and timing on projects.
    • Ensure vendors understand expectations related to assignments.
    • Effectively manage project scope by ensuring any changes to scope are documented and approved.

    Qualifications

    • High school diploma or general education degree (GED) required, some college preferred.
    • Minimum 2 years previous facilities management or construction management experience required.
    • Outstanding customer service skills required.
    • Must have basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
    • Ability to travel as needed.
    • Ability to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system.
    • Must possess excellent time management skills and be adaptable to change.
    • Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
    • Strong attention to detail and focus on quality and accuracy.
    • Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
    • Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
    • Ability to prioritize and plan work activities; use time efficiently; and work within deadlines.

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